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Customer Appreciation
“Did you know? You are the most important person in our business. You are not dependent on us… We are dependent on YOU. You are not an interruption of our work… You are the purpose for it. You do us...
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Under Promise and Over Deliver
“Under Promise and Over Deliver” Maybe you have heard this saying before, but I think it is important to talk about. So many businesses make promises or commitments that they cannot or do not keep....
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Is your business booming or are you just getting by?
I always wonder why some business owners I speak with tell me their business is going great and others complain about how slow it is. They could be the same type business in the same geographic area...
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Customer Service first impressions
I think I have written about this before, but due to several recent events I thought it would be relevant to cover this subject again. Since I run a business, I get quite a few calls from people trying...
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There is so much information out there right at your fingertips!
I get quite a few telemarketing calls these days and I am sure that many of you reading this post get them too. Now, if you are on this website, reading this post, you probably know what...
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Phone etiquette, back to basics!
“you can’t afford any hangups”Something came across my desk the other day about “how you answer your phone” It got me thinking that this is one of the most important things for a service company, yet...
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